Privacy Policy

Information you provide. When you place an order, create an account, or contact us, we collect your name, email address, shipping and billing address, phone number, and payment information. Payment details are processed securely by our payment processors and are never stored on our servers.

Automatically collected information. When you visit our website we collect device and browser type, IP address, pages visited, referring URLs, and cookie data to help us improve the site and understand how visitors use it.

Communications. If you subscribe to our email list or contact support, we retain that correspondence to assist you and improve our service.

• Process and fulfill your orders, including shipping notifications and returns.
• Respond to customer service inquiries and troubleshoot problems.
• Send transactional emails (order confirmations, shipping updates, warranty communications).
• With your consent, send marketing emails about new products, promotions, and recovery content. You can unsubscribe at any time.
• Detect and prevent fraud or other security issues.
• Improve our website, products, and services through aggregated analytics.
• Comply with applicable laws and regulations.

We do not sell or rent your personal information. We share it only with:

• Service providers who assist with payment processing, order fulfillment, shipping, email delivery, and analytics — each bound by strict data-processing agreements.
• Law enforcement or regulatory bodies when required by law or to protect our rights.
• Successors in the event of a merger, acquisition, or sale of all or part of our business, with prior notice to you.

We use first-party and third-party cookies for session management, preferences, analytics (Google Analytics), and advertising attribution. You can manage or disable cookies through your browser settings; however, some features of the site may not function correctly without them.

We retain personal data for as long as your account is active, or as needed to provide services and comply with legal obligations. Order and transaction records are kept for a minimum of 7 years for accounting and legal purposes. You may request deletion of your personal data at any time, subject to legal retention requirements.

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing.
• Request a portable copy of your data.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email us at support@nervrecovery.com with the subject line "Privacy Request".

We implement industry-standard technical and organizational measures — including TLS encryption, access controls, and regular security reviews — to protect your personal information against unauthorised access, loss, or misuse. No transmission over the internet is 100% secure; we encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorised access to your account.

Our website may contain links to third-party websites. This policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any sites you visit.

Our products and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

We may update this policy from time to time. We will notify you of material changes via email or a prominent notice on our website. Continued use of our services after the effective date constitutes acceptance of the updated policy.